workdone outsourcing software industry market size 2017

However, research suggests that many consumers still prefer to interact with a knowledgeable sales associate when visiting a store, particularly in specialized areas such as home improvement, drugstores and cosmetics, where informed associates can make a significant impact on customer satisfaction. Through 2022, multichannel retailer efforts to replace sales associates through AI will prove unsuccessful, although cashier and operational jobs will be disrupted. Many retailers are already expanding technology use to improve the in-store check-out process. Leveraging technologies such as AI and robotics, retailers will use intelligent process automation to identify, optimize and automate labor-intensive and repetitive activities that are currently performed by humans, reducing labor costs through efficiency from headquarters to distribution centers and stores. Once knowledge workers incorporate AI into their work processes as a virtual secretary or intern, robo-employees will become a competitive necessity.' 'Companies are just beginning to seize the opportunity to improve nonroutine work through AI by applying it to general-purpose tools.

'Using AI to auto-generate a weekly status report or pick the top five emails in your inbox doesn't have the same wow factor as, say, curing a disease would, which is why these near-term, practical uses go unnoticed,' said Craig Roth, research vice president at Gartner. AI applied to nonroutine work is more likely to assist humans than replace them as combinations of humans and machines will perform more effectively than either human experts or AI-driven machines working alone will.īy 2022, one in five workers engaged in mostly nonroutine tasks will rely on AI to do a job. However, applying AI to less-routine work that is more varied due to lower repeatability will soon start yielding superior benefits. Gartner identified additional predictions related to AI’s impact on the workplace:ĪI has already been applied to highly repeatable tasks where large quantities of observations and decisions can be analyzed for patterns. Transform your culture to make it rapidly adaptable to AI-related opportunities or threats.' Enrich people's jobs, reimagine old tasks and create new industries. 'For the greatest value, focus on augmenting people with AI. 'Now is the time to really impact your long-term AI direction,' said Ms. With each investment in AI-enabled technologies, they must take into consideration what jobs will be lost, what jobs will be created, and how it will transform how workers collaborate with others, make decisions and get work done. IT leaders should not only focus on the projected net increase of jobs. 'Unfortunately, most calamitous warnings of job losses confuse AI with automation - that overshadows the greatest AI benefit - AI augmentation - a combination of human and artificial intelligence, where both complement each other.' AI will improve the productivity of many jobs, eliminating millions of middle- and low-level positions, but also creating millions more new positions of highly skilled, management and even the entry-level and low-skilled variety.

'Many significant innovations in the past have been associated with a transition period of temporary job loss, followed by recovery, then business transformation and AI will likely follow this route,' said Svetlana Sicular, research vice president at Gartner. Starting in 2020, AI-related job creation will cross into positive territory, reaching two million net-new jobs in 2025.

The number of jobs affected by AI will vary by industry through 2019, healthcare, the public sector and education will see continuously growing job demand while manufacturing will be hit the hardest. 2020 will be a pivotal year in AI-related employment dynamics, according to Gartner, Inc., as artificial intelligence (AI) will become a positive job motivator.

Workdone outsourcing software industry market size 2017